Privacy policy
This Privacy Policy describes how onagoodday.co (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This policy has been developed in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us at hello@onagoodday.co.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information".
Types of Personal Information we collect:
Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
2. Using Personal Information
We use your Personal Information to provide our services to you, which includes:
- Offering products for sale
- Processing payments
- Shipping and fulfillment of your order
- Keeping you up to date on new products, services, and offers
- Responding to your inquiries and providing customer support
- Improving our products and services
- Complying with our legal obligations
3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Overseas Disclosure
We may disclose your personal information to our service providers based overseas, including:
- Shopify, which may store data in various global locations
- Klaviyo, which stores data in the United States
- Payment processing gateways such as Stripe, which stores data in United States, European Union, and other regions depending on local regulations
- Third-party logistics and shipping providers (for orders outside Australia)
- Google Analytics – United States
When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.
4. Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
5. Direct Marketing
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by:
- Contacting us at hello@onagoodday.co
- Using the opt-out facilities provided in the marketing communications
6. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Security of Personal Information
We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use a combination of technical, administrative, and physical controls to protect your data, including:
- Secure server infrastructure
- Encryption of data in transit using SSL/TLS protocols
- Restricted access to personal information
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
8. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request its correction. To request access to or correction of your personal information, please contact us at hello@onagoodday.co.
We will respond to your request within a reasonable timeframe (usually within 30 days). We may charge a reasonable fee for providing access to your personal information (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal.
9. Anonymity and Pseudonymity
Where practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us. However, this will not be possible where it is impracticable for us to deal with you anonymously or by pseudonym, such as when processing a purchase that requires delivery to a physical address.
10. Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as Google Analytics. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.
11. Government Identifiers
We do not use government identifiers (such as tax file numbers, Medicare numbers, or driver's license numbers) as our own identifier of individuals.
12. Data Breach Notification
In the event of a data breach that is likely to result in serious harm to any individuals whose personal information is involved in the breach, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email.
14. Complaints
If you would like to make a complaint about how we handle your personal information, please contact us at hello@onagoodday.co.
We will respond to your complaint within a reasonable timeframe (usually within 30 days). If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
This Privacy Policy was last updated on [INSERT DATE].