Shipping policy

Standard domestic shipping is free on all orders Australia wide.

  • Processing Time: Orders typically process within 1-2 business days
  • Domestic Shipping: We deliver to all states and territories in Australia
  • International Shipping: Available to select countries with varying delivery timeframes
  • Delivery Timeframes: Standard (3-7 business days), Express (1-3 business days)
  • Order Tracking: Tracking information provided via email once your order ships
  • Address Accuracy: Please ensure your shipping details are correct and complete
  • Customs & Duties: International customers are responsible for any applicable customs fees

1. OVERVIEW

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from On A Good Day ("we," "our," or "us") through our website onagoodday.co.

By placing an order with us, you agree to the terms set forth in this Shipping Policy.

2. SHIPPING DESTINATIONS

2.1 Domestic Shipping

We currently ship to all states and territories within Australia.

2.2 International Shipping

We are yet to offer shipping to countries outside of Australia. Watch this space! If you are outside of Australia and would like to place an order, please contact our customer service team at hello@onagoodday.co.

3. PROCESSING TIMES

3.1 Order processing typically takes 1-2 business days after payment confirmation.

3.2 Orders placed on weekends or public holidays will begin processing on the next business day.

3.3 During sale periods or promotional events, processing times may be extended by an additional 1-3 business days.

4. SHIPPING METHODS AND DELIVERY TIMEFRAMES

4.1 Domestic Shipping Options

The below shipping times are additional to the dispatch time (1-2 business days).

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-8 business days Free for all orders
Express Shipping 1-4 business days $8

4.2 International Shipping Options

Shipping Method Estimated Delivery Time Cost
Standard International 7-14 business days Calculated at checkout
Express International 3-7 business days Calculated at checkout

 

4.3 Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including customs processing for international shipments.

5. SHIPPING COSTS

5.1 Shipping costs are calculated based on the shipping method selected, destination, and order value.

5.2 The exact shipping cost will be calculated and displayed at checkout before payment is processed.

5.3 We offer free standard domestic shipping on all orders Australia wide.

6. ORDER TRACKING

6.1 Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and instructions on how to track your package.

6.2 You can track your order by:

  • Clicking on the tracking link in your shipping confirmation email
  • Visiting the carrier's website and entering your tracking number
  • Logging into your account on our website and viewing your order status

6.3 If you do not receive a tracking number within 3 business days of receiving your order confirmation, please contact our customer service team.

7. SHIPPING DELAYS

7.1 While we strive to deliver all orders within the estimated timeframes, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Customs clearance for international orders
  • Carrier delays
  • High volume periods (e.g., holiday season)
  • Natural disasters or other force majeure events

7.2 We are not responsible for delays caused by factors outside our control.

8. ADDRESS ACCURACY

8.1 You are responsible for providing accurate and complete shipping information when placing your order.

8.2 We are not responsible for delivery delays or failed deliveries due to incorrect address information.

8.3 If a package is returned to us due to an incorrect address provided by you, you will be responsible for the cost of re-shipping the order.

9. LOST OR DAMAGED PACKAGES

9.1 If your package appears to be lost in transit (no tracking updates for 7 days for domestic shipments or 14 days for international shipments), please contact our customer service team.

9.2 For damaged packages, please take photographs of the damaged packaging and products and contact our customer service team within 48 hours of delivery.

9.3 We may require you to complete a statutory declaration regarding lost or damaged items.

9.4 Claims for lost or damaged packages must be initiated within 14 days of the estimated delivery date.

10. UNDELIVERABLE PACKAGES

10.1 If a package is returned to us as undeliverable, we will contact you using the email address provided during checkout.

10.2 You will have the option to:

  • Have the package reshipped to a corrected address (additional shipping fees may apply)
  • Receive a refund for the order minus the original shipping cost

12. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

12.1 International orders may be subject to customs duties and taxes imposed by the destination country.

12.2 These fees are the responsibility of the recipient and are not included in our shipping charges.

12.3 We cannot predict which orders will incur these fees or the amount that may be charged.

12.4 Any refused or unclaimed packages resulting in return shipping costs or disposal fees will be deducted from any refund amounts.

13. CHANGES TO THIS POLICY

13.1 We reserve the right to modify this Shipping Policy at any time.

13.2 Changes will be effective immediately upon posting on our website.

14. CONTACT INFORMATION

If you have any questions about our Shipping Policy, please contact us at:

On A Good Day
hello@onagoodday.co

Last Updated: 25 November 2025